Frequently asked questions

If you're using WhatsApp for work, personal emails, or shared drives nobody can find anything in, you need help.

We look at your current setup, identify what's costing you time, and give honest advice with no obligation.

Most projects begin within a week of signing.

No. Just be ready to describe your current setup and what frustrates you.

Callouts have a flat fee of $80-100 that covers travel and the first 30 minutes on-site. After that, time is billed at an hourly rate we agree on before work starts. For residential jobs, payment is on the day.

Not for projects. Websites, Microsoft 365 setups, automation - everything is quoted as a fixed price before any work begins. Hourly billing rewards slow work and makes you hesitant to ask questions; a fixed price means you know exactly what it costs and our incentive is to do the job properly the first time. The only hourly component is callout work beyond the first 30 minutes.

Your price does not change. With a fixed-price quote, the risk of underestimating the work sits with us, not you. If you ask for something outside the original scope, we quote it separately and agree on it before doing the extra work - never afterwards.

Projects are split into milestones: 50% deposit, 30% at demo, and 20% at handover.

Yes. All prices are inclusive of GST.

No. We do everything from an $80 callout to a $12,000 digital transformation.

Not at all. We explain everything in plain English and avoid jargon. Most of our clients are business owners, not IT people - our job is to make the technology understandable, not to make it sound complicated.

Directly with the two founders. Sarvesh manages your project and communication, and Ranjal builds the solutions. No account managers, no helpdesk queues, no ticket numbers.

Both. We come on-site when hands-on work is needed or when a face-to-face conversation is simply easier, and work remotely when that gets the job done faster. Whichever makes sense for the job.

All of metro Sydney. And for anything that does not need an on-site visit - websites, Microsoft 365, automation, dashboards - location is no barrier at all.

Yes. We're happy to collaborate or take over depending on what you need.

You get weekly email updates, and you can call or message us anytime during business hours.

We include revision rounds in every project and won't close a job until you're satisfied.

It depends on your team size and security needs. We recommend the right plan during the consultation.

Yes. We handle full migrations including email history, files, and contacts.

Yes. We clean up and restructure existing setups regularly.

Yes. We can handle all licence provisioning, renewals, and user management as part of a support plan.

It's your digital filing cabinet. If your team shares documents, yes, you need it.

Most small business websites are complete in 2-3 weeks after content and approvals are finalised. We keep the process simple and transparent.

Yes. We connect forms to email, booking systems, and automated confirmations so enquiries are handled professionally without manual follow up.

Absolutely. We set up Microsoft 365, Teams, SharePoint and Power Automate to make your business more efficient with lower admin overhead.

Every project includes 30 days of support after handover at no extra cost. We fix issues, answer questions, and make small adjustments while your team settles in. After that, you can move onto an optional monthly plan or simply call us when you need us.

Yes. Our managed support plans start from $200/month and cover monitoring, maintenance, updates, and priority response. See Managed IT support on our services page for what each tier includes.

If it relates to work we delivered, it is covered free of charge within the 30-day support window. After that, it is covered by your monthly support plan - or handled as a standard callout if you do not have one.

After-hours support is available for critical issues on managed plans.

Yes. Every project includes a training session and written guides.

Yes. We hold professional indemnity, cyber liability, and public liability insurance.

Credentials are stored in an encrypted password manager for the duration of the project and shared with no one outside the two founders. They are deleted after project completion unless you stay on a managed support plan that requires ongoing access.

Yes. The environments we set up use Microsoft 365 encryption at rest and in transit with multi-factor authentication as standard, and we handle personal information in line with the Australian Privacy Principles. Our privacy policy has the full details.

Yes. We're happy to sign one before any work begins.

All credentials are deleted, all client data stays yours, and we provide a full handover.

Yes. We understand NDIS compliance requirements and build systems around participant records, staff onboarding, and service documentation.

Yes. We set up secure systems for patient documents, referral workflows, and team communication.

Yes. We build clean professional sites with contact forms, Google Business integration, and mobile-ready design.

We build systems that support compliance, but we are not compliance consultants. For regulated industries, we work alongside your compliance team.

We'll tell you upfront and help you find the best replacement option for your budget.

Yes. We set up routers, switches, Wi-Fi, VLANs, and cabling for offices up to 50 staff.

Yes. We use Microsoft Power Apps for internal tools like forms, checklists, and trackers.

Yes. We can set up anything from Microsoft Copilot to custom AI agents that handle customer questions or internal knowledge.